Just Eat, the food delivery platform, has announced it will be rolling out its Artificial Intelligence (AI) Assistant in Ireland over the coming months.
The AI Assistant was first tested in the UK in 2023, and can summarise reviews, highlight key details about restaurants and stores, and tailor suggestions based on customer preferences. Additionally, it helps direct users to further support when needed.
“While Just Eat has leveraged AI to support various facets of its business for some time, leveraging it to enhance the way we deliver services, makes perfect sense," said Amanda Roche-Kelly, Managing Director, Just Eat Ireland.
"By offering Irish consumers more choice and convenience, be that in terms of food takeaways or grocery and convenience items, this helps us maintain a best-in-class user experience, which benefits everyone, including our extensive network of restaurant and grocery partners.”
Just Eat is planning to leverage consumer feedback to improve the experience, introduce new features, and optimise before rolling out more widely.
The launch of Just Eat’s AI Assistant comes as the company announces an extension of its partnership with Manna Drone Delivery to roll out the use of drones for deliveries in Ireland. The company previously worked with Manna as part of a pilot in Galway in 2021.
Starting in Ireland, with plans to roll the partnership out in other markets across Europe, this service provides a new delivery option for customers, enabling them to receive their orders from participating partners via drones, which will be deployed from local delivery hubs operated by Manna. Once the food has been loaded onto the drone, customers will receive their orders in as little as three minutes.
The aim of this partnership is to improve operational efficiency during peak times, giving customers flexibility and convenience in how they receive their order, helping to drive a more efficient customer experience.
“As a technology-led company, we are constantly looking for ways to drive innovation within the food delivery sector," said Amanda Roche-Kelly.
"We are wholly committed to investing in emerging technology that allows us to not only continuously deliver a positive experience to our customers, but also to improve engagement with our restaurant partners through the platform.”
