Killarney's five-star Aghadoe Heights Hotel and Spa has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme.
Surpassing Expectations
Commenting on the accomplishment, Aghadoe Heights general manager Niall Coffey said, “Guest-focussed service has always been an absolute priority in our business. We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”
Staff at the hotel completed specialised training modules that covered areas such as best in class service, customer standards, enhancing the guest journey and cultural awareness.
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