The Co. Clare village of Doolin has been awarded Fáilte Ireland’s Destination Award for Excellence in Customer Service. To achieve the award, tourism businesses in Doolin undertook Fáilte Ireland’s Accredited Service Excellence Programme, with nearly 120 local tourism staff from across 41 local businesses completing a dedicated course of customer care training.
Fáilte Ireland’s Accredited Services Excellence Programme is aimed at helping tourism businesses reach the highest standards in customer care. The award can be presented to a whole town or to individual businesses.
"A Marvellous Achievement"
Dr. Dean Panter, national development manager hospitality operations at Fáilte Ireland, commented, "It is a marvellous achievement for Doolin to achieve the Destination Award from Fáilte Ireland. The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors. [This] award substantially reinforces Doolin’s reputation as a destination where visitors are at the centre of everything a business does."
© 2019 Hospitality Ireland – your source for the latest industry news. Article by Dave Simpson. Click subscribe to sign up for the Hospitality Ireland print edition.
