Deliveroo Ireland launched an industry-first Rider Respect Charter this week, pledging positive relationships between restaurants and riders.
The charter aims to create a more respectful and professional environment while helping the delivery process to run more smoothly.
Dozens of national restaurants and prominent independent restaurants have signed up, including Elephant & Castle, Yeeros, Wowburger, Mad Egg and Dash Burger.
“With the Rider Respect Charter, we aim to create a platform that others can look to for leadership on how to foster respect and collaboration,” said Helen Maher, regional director for Ireland at Deliveroo. ”This charter reflects our ambition to be not just a delivery service, but a supportive community for everyone involved.”
The charter sets out a number of criteria and principles, by which both riders and restaurants agree to abide, and it is expected to enhance working conditions, reduce wait times, and promote better relations between all parties.
It was developed in response to direct feedback from riders and restaurant and grocery partners.
“The Respect Charter is about more than just setting guidelines – it’s about establishing a culture where all interactions between our riders and partners are respectful, efficient and positive,” said Maher.
One of the first restaurants to sign up was Yeeros, in Dublin. The family-run Greek restaurant was recognised as the Best Independent Restaurant in the UK and Ireland at the 2024 Deliveroo Restaurant Awards.
“This initiative aligns perfectly with our commitment to quality service and smooth operations,” said George Stamopoulos, managing director at Yeeros. ”We look forward to continuing our partnership with Deliveroo, to set an example for the industry.”
